Seamless collaboration between chatbot and human
AI and humans working together? Weird? Maybe not... The fact is that the future of the industry is the hybrid chatbot. The success of these chatbots lies in the collaboration of humans and AI. Chatbots have been developed left right and center since its explosion into the realms of AI in 2016. They have multiple advantages over humans, including their efficiency, cost savings and ability to collect data, but they are far from perfect. The thought now is that the combination of human effort and chatbot ingenuity can transform the industry into something much more valuable.
Integrated bot-to-live agent-to-bot handover capability
Collaborative bot support assistant to help live agent